Terms, Returns and Refunds
Sky Pet Products are committed to giving you the best possible products, prices and service.
The price shown is the retail price and includes VAT.
Should any product purchased from us be found to be faulty, damaged in transit or differing from the description given on our website, we will be pleased to arrange either repair, replace or refund the product at our discretion. It is important that when any item is delivered to you that you are aware that you are being asked by the courier to sign for the item as ‘received in good condition’. This means that you are bound to check the package as best you can to ensure the item is in good condition. If the box looks damaged then the item inside is likely to be also – so please note this on the delivery note. A good clear detail of damage will speed any replacement cage or part to your cage.
All returns must be notified by email to us at customerservice@skypetproducts.com or by telephone on 01908 511619 within 7 days of receipt of the product and we will advise you of the return address. Goods must not be returned before we are informed.
Please be aware that we cannot just swap goods – if the size is wrong then the product should be returned to the address provided by us and the correct size re-ordered. You will then be refunded for the returned item minus the outward carriage cost.
In the event of a customer purchasing an item from us mistakenly and through no fault of ours, we will be pleased to replace or refund the item provided that the original item is unused, in the original box and in a new condition then returned to the address given to you.
In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, we reserve the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer.
In cases where an order is returned, we reserve the right to retain the cost of the outward carriage.
This does not affect your statutory rights as a consumer.
